Can I access this on my tablet or phone?
While the site is optimized for tablet and phone, the best viewing experience will be from a desktop or laptop...
The video is playing but there is no sound
Ensure your device controls or audio panel are unmuted. If problem persists, please reach out to Live Chat which will...
I am unable to see the chat feature, what do I do?
The chat feature is at the bottom of the screen during an Interactive Session, below the video recording, a user...
The video is buffering, any suggestions on how to fix this?
This is likely due to your internet bandwidth. We recommend you pause the video for a few minutes to allow...
The video is unable to play during an Interactive or On Demand session.
Interactive Session videos will appear at their scheduled time for it to start. All videos are set to auto play,...
What time zone is the event in? Is it possible to change the time zone?
Yes! A new feature this year is to select the time zone you are in to see the sessions in...
What is the best way to view the virtual site?
We recommend using Google Chrome or Microsoft Edge for browsing the virtual site from your computer. Please note that although...
I have already logged in before and now I can’t remember my password – how do I reset it?
On the homepage there is a FORGOT PASSWORD option which will send you an email to reset. This will only...
How do I log into the virtual event website?
An email was sent to the email address you registered for BBLC with on Tuesday, July 6. This email will...