{"id":162143,"date":"2022-02-25T15:44:07","date_gmt":"2022-02-25T20:44:07","guid":{"rendered":"https:\/\/www.bestbuddies.org\/?page_id=162143"},"modified":"2025-01-14T11:36:46","modified_gmt":"2025-01-14T16:36:46","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.bestbuddies.org\/ticketportal\/","title":{"rendered":"Ticket Portal"},"content":{"rendered":"
[vc_row fullwidth=”yes” bg_type=”bg_image” fw_columns=”yes” el_class=”ticket-portal” image_url=”164857″ background_color=”#9396ca” css=”.vc_custom_1653674984389{margin-top: -25px !important;}”][vc_column el_class=”portal”][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”352px” el_class=”space”][\/vc_column][\/vc_row][vc_row][vc_column css=”.vc_custom_1653675092775{margin-top: -340px !important;}” el_class=”title”][vc_column_text el_class=”title”]\"Best[\/vc_column_text][vc_column_text el_class=”helpdesk”]\n

Staff Support Ticket Portal\u00a0<\/span><\/h1>\n

For email, hardware, printer, wifi, and software issues (IT tickets<\/strong>), simply email your request\u00a0for assistance to\u00a0HelpDesk@BestBuddies.org<\/strong><\/a>. For other departmental assistance, see below for specific requests that can be submitted. Please throughly read the instructions on each ticket before submitting a request. Thank you.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”helpdesk” css=”.vc_custom_1653675170526{margin-top: -170px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-top: 12px !important;padding-right: 12px !important;padding-bottom: 12px !important;padding-left: 12px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][vc_column][vc_column_text]\n

Ambassadors<\/h2>\n[\/vc_column_text][vc_tta_accordion shape=”square” spacing=”5″ c_icon=”chevron” c_position=”right” active_section=”” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”fas fa-user-tie” add_icon=”true” title=”Ambassador Requests” tab_id=”ambassadors”][vc_column_text]BEST BUDDIES AMBASSADOR REQUEST<\/strong><\/p>\n

When submitting a support request for a speaker or performer please do so as early as possible. Keep in mind that the speaker or performer will need to develop and rehearse a speech or performance, and travel logistics will need to arranged. Once the speaker or performer is identified, ashley simmens will do the original outreach and connect them with the bb point of contact. Ashley will provide support with booking travel, planning the logistics and editing the speech. Once the event is complete, the bb point of contact will enter the event into the ambassador special events tracking system.[\/vc_column_text][vc_empty_space][vc_column_text el_class=”helpdesk-button”]\n

Create a Ticket<\/a><\/div>\n[\/vc_column_text][vc_empty_space el_class=”helpdesk-button”][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]\n

Data Team<\/h2>\n[\/vc_column_text][vc_tta_accordion shape=”square” spacing=”5″ c_icon=”chevron” c_position=”right” active_section=”” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”fas fa-server” add_icon=”true” title=”Raiser’s Edge Requests” tab_id=”re-requests”][vc_column_text el_id=”purplemailto” el_class=”data”]WELCOME TO THE RAISER’S EDGE TICKET PAGE!<\/strong><\/p>\n

PLEASE NOTE:<\/strong> There is a current delay in ticket completion due to staff changes.<\/p>\n

For urgent data needs, please email helpmewithre@bestbuddies.org<\/a>.<\/p>\n

Please allow 4-7 business days for requests to be completed. For immediate troubleshooting assistance, email helpmewithre@bestbuddies.org<\/a>. Requests missing appropriate & completed attachments will not be completed.<\/p>\n

Other services available to you are below – Fill out excel sheets with the required info and attach them to your ticket:
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  1. Actions in Constituent Records<\/a><\/li>\n
  2. Add Your Advisory Board Members Using This<\/a><\/li>\n
  3. Tag Your Champion Candidates Using This<\/a><\/li>\n
  4. Assigned Relationship Manager Updates<\/a><\/li>\n
  5. In-Kind Donation Transmittal Form<\/a><\/li>\n<\/ol>\n<\/div>
    \n
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    1. New Constituent Request<\/a><\/li>\n
    2. List Request Form<\/a><\/li>\n
    3. Soft Credit Request<\/a><\/li>\n
    4. Tag Volunteers<\/a><\/li>\n<\/ol>\n<\/div>\n<\/div>\n

      For merges\/duplicates, please email helpmewithre@bestbuddies.org<\/a>. We will approve the merge and process.[\/vc_column_text][vc_empty_space][vc_column_text el_class=”helpdesk-button”]\n

      Create a Ticket<\/a><\/div>\n[\/vc_column_text][vc_empty_space][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]\n

      Email & Text Messages<\/h2>\n[\/vc_column_text][vc_tta_accordion style=”outline” shape=”square” spacing=”5″ c_icon=”chevron” c_position=”right” active_section=”” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”fas fa-envelope” add_icon=”true” title=”National or State Email Campaign Requests” tab_id=”national-or-state-email-campaign-requests”][vc_column_text css=”” el_class=”red”]E-mail Campaign Requests<\/strong>
      \nUse the form below for submitting mass email communications for state events (non-friendship walk or Champion events), newsletters, appeals, merchandise sales, holiday campaigns, call-to-action, etc.<\/p>\n

      For Friendship Walk and Champion of the Year email request, please use the following ticket: FW and COY email requests<\/a>.<\/p>\n